HIPAA compliant Telehealth platform
HIPAA & Security
Built to meet HIPAA and other security requirements.
Business Associate Agreement
A BAA is a contractual guarantee that we will safeguard your clients’ Protected Health Information (PHI) to HIPAA Technical Standards. Therefore, the legal liability from any improper handling of PHI on our part will be shifted from you, to us.
256-bit AES-encrypted signaling and media stream
256-bit SSL-encrypted administration
128-bit AES-encrypted full database encryption using BitLocker
Assign permissions to staff based on their role to ensure “minimum necessary” and appropriate access in accordance with HIPAA’s Privacy Rule.
Roles include: Account Administrator, Videoconferencing Host, Billing Manager, Scheduler and more.
We’re here to support you for the long haul.
Most videoconferencing platforms will offer you only one form of video, so what happens when that video vendor’s quality gets outdated? Or they’re found to be non-compliant? Or they go out of business? In any of these cases, you’re on a sinking ship. Our platform currently offers both Zoom and VSee, but more importantly we’ve built a solid platform that’s flexible on video engines and seamless to switch. We will always offer you the best technology available and make it easy to transition over.
The two most important parameters in a DR plan is the Recovery Time Objective (which lets you know how long before service is restored) and the Recovery Point Objective (which designates the amount of data that may be lost or need re-entering). We are proud to offer an RTO of 10 minutes and an RPO of 1 minute.
In the event of a disaster, we have a real-time automatic process that switches data handling to a standby server. In other words, we’re dedicated to providing you with flawless, uninterrupted service.
We use Cloudflare’s 15 Tbps network to protect us from Distributed Denial of Service attacks. As of 2018, that network capacity is more than 10x the size of the largest recorded DDoS in history.
Scheduling & Launching Sessions
We have built a simple, efficient process both for Users to schedule and launch sessions, and for participants to join sessions. Our process works equally well in home and medical environments.
Users send session invitations, monitor for patient arrival, launch sessions and more from their personalized dashboards.
Schedule on Behalf of Others
Users invite participants by email, text message, or by reading a unique 9-digit code over the phone. A complimentary Scheduler Role may also be used to schedule behalf of another User.
Patient Facing Scheduler
Users can post their availability online so that current or prospective patients can request available slots. Users Accept (or Decline) the appointment request. Once the User accepts the request, the system automatically creates a session and sends invites with the date and time to the requestor.
Organizations can create queues of providers that are available to respond to requests for service on an On-Demand basis. Medical staff that require services from a queued provider simply login and select “Consult Request” from the desired provider queue. All logged in providers receive a text message and/or email notification of the request. Once a provider “accepts” the consult request, the request is removed from the queue and the provider launches the session from their dashboard. This feature allows specialist providers (e.g. psychiatrists, interpreters, etc.) to offer services on-demand to hospitals, nursing homes, primary care clinics, etc.
With Patient Queueing, medical organizations can allow patients to request consults on-demand from a public-facing website or patient portal. All logged in providers receive the consult request and notifications are removed once a provider accepts the request. Additionally, organizations have the option to require payment before offering services. Patient queueing can revolutionize the way Urgent Care, Nurse Lines, and other clinics provide services and can create an additional revenue source.
Users can invite up to 99 other participants to a call with no loss in video quality.
Calendar Integration & Reminders
Session invitations can be added as appointments in Outlook, Google and other calendars. In addition, automatic reminders are sent to all participants before the start of the session.
We view ourselves as partners supporting our customers’ practices. We make it easy to sign up and work with us – and you can cancel anytime. We offer tools to help you customize the platform to your needs and maximize your return on investment in your virtual office.
Customize your account by creating your own URL subdomain, adding your logo and changing system colors.
Accept Credit Card Payments
Create your own profile in our clinician directory for potential patients to discover. Add a photo, select your practice types and locations and add a description of your service.
Keep track of your session history and view overall stats from your account. Usage activity can be downloaded as a PDF and filtered by date and provider.
Customers have the option of recording sessions, which are stored in our HIPAA-compliant cloud. We offer a simple User interface for retrieval and review of recordings. Key moments from recordings can be bookmarked and notes can be added for each bookmark. The recording feature is particularly useful for research and trainings.
Virtual Waiting Room
Patients who accept your session invitation are brought to your Virtual Waiting Room where they can RSVP the session, fill out E-Documents, view Custom Links, make payments and more.
We'd Love to Hear From You!
Our experienced team asks the right questions to understand your unique business and objectives. We utilize a thorough needs-based assessment to suggest the best products and solutions to fit your goals and objectives. Our culture emphasizes the value of creating lasting relationships with our clients, where we continue to grow together.